You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. North America. Click on the corresponding symbol and complete the claims notice. Not doing so can result in your policy being cancelled. Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. Email: motor.claims@axa.com.hk. But don’t worry if you don’t, we can still get your claim underway, and we’ll give you all the support you need to help make it all as stress free as possible. To find out how insurance policies respond, please visit our information hub. By email: Send the completed claim form(s) with all supporting document(s) to property.claims@axa.com.hk By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form And, as an added benefit of using an approved repairer, you’ll get a courtesy car2, so, you can simply swap your keys and be on your way. Car insurance claims from outside the UK - +44 (0)1217 520 685, Breakdown assistance in Europe - +44 1737 815 375. Check out our ultimate car maintenance checklist to find out how to keep your car running smoothly. Send this claim form together with supporting material to Medical Department, AXA Insurance, PO BOX 32505, Dubai, UAE or AXA Insurance, P.O. Extreme weather conditions have become an all too common part of life in Britain these days. Repairers are not open on weekends, so, it can take up to two days before you get a courtesy car if your accident happens on a Friday night. Our UK-based team is ready to help if you need to make a claim. Important notes: In event of an accident/damage to your vehicle, report immediately to the police, obtain the police report and notify AXA immediately. 3. We’ll keep you updated using the contact details you gave us when you made your claim. Remarks: If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. If that’s the case, you may need to use the NHS to carry out your treatment. Once the claim is submitted, you will receive an SMS providing the claim reference number and contact details of the workshop as per your policy coverage. Corporate customers can file their claims here. Email: motor.claims@axa.com.hk. If for any reason AXA requires further information to process your claim, simply enter your claim reference number and reupload the information to ensure the claim is processed as quickly as possible. Our promise is to deliver an exceptional claims experience. It’ll speed things up if you have all the relevant details to hand. It’s best to have all the information about what happened to hand about your claim, before you get in touch with us. Our Claims Promise. When you buy an insurance policy, you're buying a promise. Always make sure your vehicle is properly secured. Will I be provided with a courtesy vehicle? A change in circumstances could affect your premiums, both positively and negatively. A comprehensive guide of things to look for when buying a used car, so you can rest assured that you're getting a good deal. Take a look at our top FAQs for car claims, Find out the most common situations why a claim may not be paid, complete this online booking form with Autoglass, More frequently asked questions about car insurance claims. Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. navigate_next. Manage and track your claim any time, anywhere! Email: healthcare@axa.com.hk For PortaProtection. Healthcare plans that are designed to suit a range of different needs, whether for yourself, your family or the health of your employees. Our phone lines are still busy, but you can access and manage your policy 24/7 in your online account. Claims specialist will … Call costs may vary depending on your service provider. Manage and track your claim any time, anywhere! Take a look at some of the most common reasons why we can’t authorise a claim. To see just what you’re covered for, log into your AXA account using the button below and check your policy documents. How would you cope? Coronavirus (COVID-19) is affecting people’s health, travels and businesses. If you're looking for the easiest way to file your claims, you can fill the form below with the required information and one of our claims representatives will contact you shortly. The police report is mandatory in order to process your claim. Storms, flood and freezing conditions can have a devastating effect on our homes and other property. Rest assured that AXA will handle and settle your claims fairly. Don’t leave your keys in the car or leave your car unlocked while you are not in it. Continue an existing claim My Account. AXA car insurance gives you much more than peace of mind. We can’t control the weather but we can take precautions to lessen its impact. File A Claim. Claim Procedure. If you have to make a claim you may already be under some stress. CLAIMS SUBMISSION. All AXA home insurance customers have access to a confidential helpline for free expert advice about legal issues including: Breach of contract; Personal injury; Motoring prosecution; Employment disputes; If you have a Home Safe policy, you can also claim up to £100,000 to help with legal costs and expenses. You can let us know at renewal if you changed jobs, or you or any named driver has received a motoring conviction. Rest assured that AXA will handle and settle your claims fairly. Download a claims inquiry form (email or mail the completed form to the email or mailing address noted below based on your region/country) Download Claim Inquiry Form. Thousands of people suffer from burst pipes each winter and plummeting temperatures are the biggest cause. Whether you're making a claim, or worried about a situation that could lead to a claim, it’s important to know what is and isn’t covered. Exchange particulars of involved parties including Name, NRIC/FIN number, Phone number, Address & Insurance Company Call costs may vary depending on your service provider The police report is mandatory in order to process your claim. Home repair required ? At AXA, we understand that no-one wants to make a claim on their car insurance. CLAIMS SUBMISSION. Submit your claims online for faster processing or download our editable PDF form. Yes, if your car is repaired by one of our approved repairers, you’ll be given a small courtesy car. Thank you for visiting AXA Online Claims. No, as we insist that our approved network repairs vehicles in line with manufacturer and Thatcham Research Centre guidelines. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. The name of the insurance company (AXA Gulf Insurance) as well as the insurance policy number and period of insurance The date of entry in the visited country ... You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. Make sure you take the right precautions. You might want to think about checking the car’s history before you part with your cash. Call 1890-247-365 24h a day, 7 days a week and 365 days a year Terms, conditions, exclusions and limitations apply. Legal Expenses Cover for legal proceedings for you and against you, including solicitor’s fee up to €100,000 for claims by you and up to €25,000 to defend you against legal proceedings involving your car. What is professional indemnity insurance? With AXA Landlord Insurance, we make protecting property simple. Protect your van, no matter whether you use it for work, deliveries or family trips. Call charges from outside the UK may vary. Storm brings more than travel chaos; it can still cause expensive damage to your home leaving homes without power and water. AXA Singapore is one of the world's leading insurance companies. navigate_next. By email: Send the completed claim form(s) with all supporting document(s) to home.claims@axa.com.hk By post: Mail the completed claim form(s) with all supporting document(s) to the mailing address listed on the claim form Email : porta@axa.com.hk Remarks: If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. And we get that, that’s why we’re committed to making the claims experience as clear and as smooth as possible for you. Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. Yes, but to ensure your repairs are carried out to the vehicle manufacturer’s specifications and guaranteed, for your own convenience we would recommend you use one of our approved repairers. AXA Preferred Workshop 3 working days for claims below RM10,000* 6 working days for claims RM10,000 & above* AXA Panel Workshop Travel Insurance Claims. If this service isn’t required, please call us during office hours. In event of an accident/damage to your vehicle, report immediately to the police, obtain the police report and notify AXA immediately. With AXA Landlord Insurance, we make protecting property simple. We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. If you choose one of our approved repairers, subject to availability, your car will be collected within 24 hours to start repairs, and repairs come with a lifetime guarantee. Yes, we provide a lifetime guarantee when you use our approved repairers, for as long as you own the vehicle. File A Claim. If for any reason AXA requires further information to process your claim, simply enter your claim reference number and reupload the information to ensure the claim is processed as quickly as possible. We offer a lifetime guarantee on repairs3 from our network of approved repairer specialists following a car insurance claim. Or if you’ve got questions on how coronavirus might affect your cover, you can check out our FAQs. Rest assured that AXA will handle and settle your claims fairly. Anyone will tell you that if you have to make an insurance claim, it can be a very stressful time, especially when your life’s already busy. ... AXA Insurance Ltd. We use cookies and analysis tools to improve your user experience, to personalize advertising by AXA and our advertising partner companies, and to provide social media functions.
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